Sales Assistant

Do you absolutely love solving puzzles, managing projects, and helping your teammates succeed? Maybe you possess an attitude of servitude!  If you are enthusiastic about learning, growing, supporting, and thriving in an innovative environment, then you just might be our new Customer Success Assistant Coordinator!

When our Business Development team gets a ‘YES,’ your best work begins as you turn contracts into fulfilled orders, connecting the dots and assembling the pieces along the way to make a complete and successful launch for each client campaign alongside other Success Team members.

The ideal candidate for this position has an entrepreneurial spirit who works with a sense of urgency and passion and thrives in a constantly evolving world of marketing & advertising. This is an ideal role for a fast learner with a growth mindset that wants to help us successfully serve our communities and takes pride in being the backbone of our team’s success!

Benefits include:

• A community-focused and fun team environment in a state-of-the-art facility in Benton Harbor or South Haven, Michigan. This is not a remote position
• Be eligible for promotions from within and an opportunity to grow
• Receive extensive on-board training and commitment to initial & on-going improvement
• Potential opportunity to purchase stock in the company (based on performance)
• Opportunities to be part of company events and fun causes, such as volunteer efforts, United Way campaigns, giveback opportunities, and educational seminars
• Medical & Dental Insurance (cost share with company), paid vacation & sick time, 401(k) & match, volunteer community opportunities, and more

Your Experience should include:

• Past administrative support, team support, or project coordination experience
• A high comfort level with technology, especially utilizing software in the Microsoft Office suite, as well as utilizing Windows 10
• Experience with project management software such as Monday.com is a plus
• Stellar interpersonal and communication skills focused on customer success
• Attention to detail
• Any background supporting the industries of sales, marketing, broadcast media, advertising, etc. are especially helpful
• Learning new skills quickly and effectively

As the Sales Assistant, you will:

• Process contracts for new or revised orders from our Business Development team and insert their components into our systems for approval by management
• Request production orders, upload audio commercials, to ensure on-air ads are running correctly
• Communicate with teammates and clients to our internal teams for successful execution
• Work closely with the Director of Sales and General Sales Manager, the Director of Traffic and Business Manager to learn, solve problems, and provide innovative solutions to ensure the project is executed to the satisfaction of the client
• Troubleshoot issues with project execution that may arise from time to time
• Manage projects both long-term and short-term for complex campaigns or internal systems
• Pull reports and analytics, where necessary, and provide insight when requested
• Learn all products and processes of Mid-West Family Marketing & Media
• Analyze all work produced in the project execution process, and by fellow teammates for accuracy

Benefits Include:

• A community-focused and fun team environment in a state-of-the-art facility in Benton Harbor.  This is not a remote position.
• Be eligible for promotions from within and an opportunity to grow
• Receive extensive on-board training and commitment to initial and on-going improvement 
• Potential opportunity to purchase stock in the company (based on performance)
• Compensation includes an hourly base plan of $16.00 an hour plus bonus plan:  When you assist the team and they succeed, your paya grows!  The total bonus potential:  $2,400.
• Medical and dental insurance (cost share with company), paid vacation and sick time, 401(k) and match, volunteer community opportunities, and more