Customer Success Assistant Coordinator

Posted: 06/14/2022


Customer Success Assistant Coordinator

Do you absolutely love solving puzzles, managing projects, and helping your teammates succeed? Maybe you possess an attitude of servitude!  If you are enthusiastic about learning, growing, supporting, and thriving in an innovative environment, then you just might be our new Customer Success Assistant Coordinator!
When our Business Development team gets a ‘YES,’ your best work begins as you turn contracts into fulfilled orders, connecting the dots and assembling the pieces along the way to make a complete and successful launch for each client campaign alongside other Success Team members.
The ideal candidate for this position has an entrepreneurial spirit who works with a sense of urgency and passion and thrives in a constantly evolving world of marketing & advertising. This is an ideal role for a fast learner with a growth mindset that wants to help us successfully serve our communities and takes pride in being the backbone of our team’s success!
Benefits include:

  • A community-focused and fun team environment in a state-of-the-art facility in Benton Harbor or South Haven, Michigan. This is not a remote position

  • Be eligible for promotions from within and an opportunity to grow

  • Receive extensive on-board training and commitment to initial & on-going improvement

  • Potential opportunity to purchase stock in the company (based on performance)

  • Opportunities to be part of company events and fun causes, such as volunteer efforts, United Way campaigns, giveback opportunities, and educational seminars

  • Medical & Dental Insurance (cost share with company), paid vacation & sick time, 401(k) & match, volunteer community opportunities, and more

Vacancy Type:
Full Time

Date Posted:

Closing Date:


Your Experience should include:

  • Past administrative support, team support, or project coordination experience

  • A high comfort level with technology, especially utilizing software in the Microsoft Office suite, as well as utilizing the Windows operating system

  • Experience with project management software such as is a plus, but not required

  • Stellar interpersonal and communication skills focused on customer success

  • Any background supporting the industries of sales, marketing, broadcast media, advertising, etc. are especially helpful

As the Customer Success Assistant Coordinator, you will:

  • Process contracts for new or revised orders from our Business Development team members and insert their components into our systems for approval by management

  • Communicate with teammates and clients directly to get the necessary information to build orders and send them off successfully for execution by all teams

  • Work closely with the Vice President of Business Development & Innovation, the Director of Business Development, the Inventory Hub, and Business Manager to learn, solve problems, and provide innovative solutions that simply get the job done, right, the first time

  • Troubleshoot issues with project execution that arise and see their resolutions through fully

  • Pull reports and analytics, where necessary, and provide insight

  • Learn all products and processes, and train staff where necessary

  • Serve as the primary backup to the Customer Success Coordinator

Additional Information:
Mid-West Family SW Michigan is an equal opportunity employer.


Email cover letter and resume to