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Employee Relations Specialist

Four Winds Casino
Job Description
Responsible for coordinating employee-related programs, participating in resolution of employee relations problems, and gathering information on worker attitudes and facilitating employee satisfaction.
  • Explains to workers, company and governmental rules, regulations, and procedures and need for compliance.
  • Assists in investigation and resolution of employee grievances and coordinates processes of responding to complaints.
  • Interviews workers to gather information on their responses to general factors that affect worker morale, motivation and efficiency.
  • Reviews and/or meets with management to discuss possible disciplinary actions to be taken.
  • Coordinates the Review Board request in accordance with organizational procedures.
  • Interviews workers to determine reactions to specific actions taken.  Prepares reports on workers’ comments and actions taken.
  • Conducts exit interviews and prepare reports.
  • Prepares responses to EEOC charges and/or complaints and represent the organization in hearings when necessary.
  • Attends unemployment hearings and prepare responses to unemployment claims.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
            Promotes the following within the department and among all employees:
  • Creates an atmosphere of fun for all casino guests.
  • Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
  • Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
  • Retains employees through involvement in employee training and development.
  • Explains why we do things, in advance of doing them.
This position has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree (B.A.) from four-year college or university; and one to two years related experience and/or training preferred; or equivalent combination of education and experience. 
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  
This position requires a Level 4 Gaming License.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to write effective reports and memos.  Ability to respond to inquiries from employees or guests.  Ability to communicate effectively in one-on-one, small group, and large group situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio and percent, and to interpret data from graphs. 
Ability to apply common sense reasoning to variety of situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand, walk, sit, and use hands to finger, handle, or feel objects.  The employee is occasionally required to reach with hands and arms.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet to moderate.  When on the casino floor, the noise level increases to loud.  A casino environment is typically smoky.
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